Thursday, December 6, 2007

International Helpdesk...hello?

When you buy a product, it usually comes with a warranty...and a Customer Care phone number to call in case the unimaginable ever happens to your purchases. But what do you do when the warranty runs out? You of course call on one of your more savvy friends...and assign them as your Helpdesk...for life! And that's where my story begins...'Good Morning! I'm Chee Yeong and I'll be your Helpdesk for life. How may I help you today?'

The occasional I-Can't-Log-In problem, My-Car-Makes-A-Funny-Sound problem, What's-The-Name-Of-That-Song questions and Do-You-Think-Black-Is- The-New-White opinions was the usual challenges I have to deal with. And it's all local of course...until recently.

Someone decided to make a long distance call (from Macau!) while on holiday with the family to seek the Helpdesk!! I guess overnight, I was elevated to the status of International Helpdesk....
'wherever you are in the world, whenever the time you decide to call. Always glad to be serving you.'

Wow...that's peace of mind. If only big companies dish out such outstanding service to their customers. I know one company would not dare to even think of doing this...Microsoft. Their lines will be off the hook crazy.

(This article is written on a Mac...and proud of it!)

4 comments:

Anonymous said...

Dear International Helpdesk,

It must be such an honor to be regarded as a dependable person by your friends. To be on the top of the list of friends to call when in technological dilemma. Wow...

Oh by the way, have watched the online demo of the new Mac OS Leopard. It is amazing! Your advice to buy a new MacBook is constantly on my mind now. If the kids and wife don't recieve any gifts this Christmas, can i call HD too?

Chee Yeong said...

Most certainly. Hope your hubby is intrigued by it as well and you'll find a brand spanking new MacBook for Christmas.

Pat said...

Dear International Helpdesk,

I think the person speaking about Leopard and Macbook to you is the husband, not the wife.

My Drama Mama friend will think that Leopard is a wild life animal that lives in Africa. Hahaaa...

Anonymous said...

My car's turning is a bit off.... Does help desk also do house calls? That would be much better. One call and does it all.