When you buy a product, it usually comes with a warranty...and a Customer Care phone number to call in case the unimaginable ever happens to your purchases. But what do you do when the warranty runs out? You of course call on one of your more savvy friends...and assign them as your Helpdesk...for life! And that's where my story begins...'Good Morning! I'm Chee Yeong and I'll be your Helpdesk for life. How may I help you today?'
The occasional I-Can't-Log-In problem, My-Car-Makes-A-Funny-Sound problem, What's-The-Name-Of-That-Song questions and Do-You-Think-Black-Is- The-New-White opinions was the usual challenges I have to deal with. And it's all local of course...until recently.
Someone decided to make a long distance call (from Macau!) while on holiday with the family to seek the Helpdesk!! I guess overnight, I was elevated to the status of International Helpdesk....'wherever you are in the world, whenever the time you decide to call. Always glad to be serving you.'
Wow...that's peace of mind. If only big companies dish out such outstanding service to their customers. I know one company would not dare to even think of doing this...Microsoft. Their lines will be off the hook crazy.
(This article is written on a Mac...and proud of it!)